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· Position	[외국계럭셔리기업] Retail Area Manager	· Status
[담당업무] Main Purpose: As a Retail Area Manager in Korea, the incumbent person will be in charge of all retail sales activities and development of team and talents in the respective area incl Seoul Maison(flagship). In order to achieve agreed sales target of each boutique, he/she ensures the implementation of sales strategy and action plan for each boutique and manage all Retail KPIs to increase productivity and efficiency in collaboration with other teams (Retail Ops. Retail Perf. Training, CRM, MKT, CRC etc.). He/she also assures the management of boutiques to deliver the highest quality of client service within Maison’s guideline and value. He/she will directly report to Retail Director. Responsibilities: Sales Management ? Develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects. ? Manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. ? Provide monthly sales estimate, sales target for all sales activities (incl. event, Seoul Maison or in-BTQ animation etc.) ? Monitor and analysis on weekly sales trend in both quantity and qualitative way ? Analyze and evaluate monthly sales results, collect and provide qualitative feedbacks. ? Support boutiques to identify & develop the High Jewelry/High Ticket clients and business incl. SNR management. Operations ? Directly supervise the daily operations of the boutiques in the area. Align with the corporate requirements of compliance & service standard in collaboration with Retail Ops. Internal audit, Finance, IT team. ? Regular visit to the boutiques. Provide feedback to boutique managers and staffs to make improvements in a timely manner. ? Help to update the visit feedback report on monthly basis for better tacking & follow-ups in the future. ? With the assistance by Retail Ops. and accountant team, to control the boutiques T&E cost. Ensure they are following the company policy and the compliance requests. ? Be responsible to cross check the individual commission according to the sales invoice. ? In charge to check the sales invoice & the relevant supporting documents to meet the compliance requirements ? Help the Retail Director to ensure the smooth boutique opening & revocation, support with all the on-site arrangements, supervise product/PLV order, monitor the execution of Visual Merchandising, assist with the Human Resource procedures (ie. recruitment, training, dismiss, etc.) Customer Relationship ? Monitor the handling of those outstanding CS claims within the respective area. ? Improve overall service quality to meet Satisfaction Barometer standard. Team Management & Development of Boutiques ? Define recruitment criteria and conduct the interviews. ? Identify staffs’ potential & the talents in the existing team. ? Assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs. ? Inspires and motivate boutique managers to build a cohesive and productive team. ? Manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions. ? Provide training, coaching & feedback for career development. ? Retain people by motivating team to gain job satisfaction. [자격요건] Requirement: ? Minimum 10 years of relevant experience in Sales and Retail functions in Luxury, Fashion or Retail industry (Jewelry industry experience as a plus) ? University degree ? Good English skill as a plus [전형방법] 1차 서류, 2,3차=대면

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