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· Position	[외국계럭셔리기업] Customer Service Specialist	· Status
[담당업무] Defective/Spare Part Process Management Manage the process for defectives reports with Customer Service in other country in order to satisfy the customer as fast as possible by week Send reports for defective approval Follow up on defective results with stores Sort out approved defective products on a regular basis (monthly, quarterly) Spare part order by week Manages spare parts order and delivery Monitors the stock level Defective Destruction in coordination with Logistics by Quarter Send consolidate reports with all defective details and get re-approval from headquarter for destruction Repair Vendors ? monthly Closing Online order management Process online orders by placing validation, cancellation and return in Hybris. Ensuring validations to be aligned with company policy. Customer communication Be the first contact for assisting customer for any requests related to online orders. Deliver inbound & outbound call to customer in case of placing cancellation and return. Handling for customer’s claims from stores. [자격요건] Degree holder ? Intermediate level English speaker ? Min 3 years in customer service and store experience is preferred. ? excellent knowledge of Excel [전형방법]

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